Privacy Policy

Terms and Conditions

Your privacy is very important to us. Browns would never sell or share your email address or other contact details with any 3rd party.

Automatic Data Collection

Our Web server automatically recognizes your IP address (not the email address) and records your browser and platform type (e.g., Netscape browser on a Microsoft platform).


“Cookies” are small text files a web site can use to recognise repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. We use cookies to Record information such as wish list and shopping selections and to record user-specific information on the pages the visitor selects for viewing. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; However, if you choose to reject all cookies, you may be unable to use parts of the site.

Email Addresses

When you give us your email address, or sends us email correspondence, we retain your email address. We do not share our email lists with any 3rd parties. We use email addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your email address to share information about our products, services and events that may be of interest to you. When you first supply your details to us, you will be given the opportunity to opt-in to the Browns mailing list. In each email, you will be given the opportunity to decline receiving similar emails in the future.

Personal Details

We retain information provided by you, such as registration information, transaction information (e.g., dates on which you made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone numbers.

Mailing Addresses

If you request a catalogue to be mailed to your postal address, you will be placed on the Browns mailing list and you may receive periodic mailings from us. You are welcome to tell us if you do not wish to receive our mailings by opting-out, please click here, or by contacting us on +27 (0)11 438-7920.

Telephone Numbers

Visitors who give us their telephone numbers online may receive telephone contact from our representatives regarding your wish lists orders or to monitor our level of customer service.


We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website server. All other data transfer is conducted through a secure phone line.


If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information. By using the Browns The Diamond Store website, you consent to all of the above uses of your data.